Help Desk

This is where you can find general and personalised help for problems you are having with your Mac, iPad or iPhone.  

If your Mac is running slowly, abnormally, needs updating, upgrading, or has other problems, arrangements can be made for  personal assistance.  Desktop 27″ and 24″ iMacs will be seen at your house, 21.5″ iMacs, MacBooks iPhones and iPads at my house.

Contact Ken, (DocOnMac)    phone  07 4125 4716   (and please leave message if no reply)

* I am usually available by iPhone or email 24/7 to help with most problems. 

It is strongly recommended that you install the Free TeamViewer for Mac before asking for help  as this enables me to assist you from my home without having to visit you at your home.  Download the FULL version from here:  TeamViewer 12 is the latest fastest version.

*Please note TeamViewer is ONLY FREE for Personal  Private use.     Screen Shot 2


Currently, there is NO  Apple Authorised Service Provider  in Hervey Bay or Maryborough.


Warranty/AppleCare repairs:                                                                                                                                              

If you have a hardware problem with your Mac and it is still under AppleCare 1 year or 3 year extended warranty,  contact Apple Support  1300 321 456  (Make sure you have your Mac serial number available when you ring.)  To find your serial number, click on the Apple Logo at the top left of your screen, and click on “About this Mac”

If you have a Desktop Mac, and  you live more that 85 km from the nearest Apple Authorised Repairer, your Mac will be repaired in your home by a local Apple trained technician. (Hervey Bay and Maryborough are in this category) Laptops have to be sent by Courier to the nearest Authorised Apple Repairer,  Bundaberg Technology Solutions   The Courier for Bundaberg Technology is Rum City Bullet Express Their agent in Hervey Bay is Hervey Bay Brake and Exhaust, Beach Road (near Drummond Golf) Their prices are very reasonable and offer overnight service.

Non Warranty Repairs                                                                                                           Queensland Computers: have certified Apple trained technicians at 5, Torquay Road Pialba,  4309 5120    Wapples: Josef has extensive experience with all things Apple, 0408 258 543